Looking for the best employee intranet software? The G2 Employee Intranet Software Summer 2024 report can help you make the right decision. It’s the gold standard for provider rankings!
The largest and most trusted software marketplace, G2 is where business professionals, investors, analysts and buyers go to compare and evaluate different software products and services. The site receives more than 6 million monthly visits from people looking for insights from actual, verified user feedback.
How does it work?
Every quarter, G2 analyzes and ranks the best employee intranet software solutions. G2 ranks vendors and their solutions based on customer satisfaction scores (from verified user reviews) and market presence (per market share, vendor size and social impact).
Each product and vendor is then placed into one of four grid quadrants: High performers, Leaders, Niche and Contenders.
- High performers are brands with high customer satisfaction scores and low market presence scores compared to the rest.
- Leaders boast high ratings from G2 users and substantial market scores.
Simpplr ranks highly in both categories — earning high ratings from verified user reviews and significant market scores.
- Niche brands have relatively low satisfaction scores and low market presence compared to the rest.
- Contenders are brands with relatively low customer satisfaction scores and high market presence compared to the rest.
Get your free copy of our latest G2 report and keep reading for key considerations as you look for the best employee intranet solution.
What factors contribute to the best employee intranet solution?
To procure the best intranet for your organization, consider the following tips:
Must-have capabilities
What capabilities does your organization need for your employee intranet? If you want to upgrade your current intranet to a more effective platform, start by looking at the capabilities you must have to achieve your goals — like increasing employee engagement and maximizing productivity.
The most important capabilities of an intranet include:
- Multichannel communication with the ability to personalize and target messages
- Knowledge management, with tools and processes designed to organize and disseminate information across teams
- Employee directory with organizational chart
- Robust search functionality
- Top-tier security and compliance
- Analytics and insights gathered across the platform
- Integrations with popular HR, business and engagement solutions
- Translation support for multiple languages
- Extensive customization options
Tip: Collect feedback from employees to better understand which features are working and what areas need improvement.
Time to value
Budgets are tight, so it’s important to choose an employee intranet solution that is easy to deploy and maintain. Look for streamlined intranet implementation to save money, time and frustration. If a vendor needs months to deploy, it’s a sign they require heavy customization. This means you’re not getting an out-of-the-box solution and your project might cost more than the initial quote.
The deployment should be dictated by your internal timelines, not the vendor’s.
Tip: Ask for references from complex enterprise customers to understand how the intranet vendor handles big projects.
User experience
The intranet should provide a user-friendly interface to encourage adoption. It should be aesthetically appealing, intuitive to use, and easy to navigate. Simpplr’s recent 2024 State of the Intranet and Future of Employee Technology report found that ease of use is the most important characteristic of an effective intranet.
Be sure to test things like:
- How long it takes an employee to find a resource
- How long it takes to add and update content
- How easy it is to navigate between business-critical tools
Tip: Ensure the platform is accessible via mobile devices without compromising UX. This is especially important for frontline employees and deskless workers who are not always near a computer.
Ease of governance
Poorly governed intranets quickly become content dumping grounds and will eventually drive your employees to seek information elsewhere. Look for an employee intranet solution that makes it easy to keep intranet content up-to-date with automated governance. This will help ensure the platform is the trusted source of truth for your organization’s information and news.
Customer reviews
Reading unbiased intranet user reviews will provide you with a fuller picture of the employee intranet solution. Beyond the positive reviews and testimonials on a vendor’s site, visit reputable third-party review sites such as G2, Software Advice and Capterra.
Security
You cannot compromise on your intranet’s security. Poor security endangers the organization, employees, customers, suppliers and other stakeholders. When vetting vendors, you must ensure they follow security best practices — and you should ask for guarantees. There are different security protocols necessary in an intranet, including SSL encryption, SSO authentication, security certificates (e.g., ISO 27001), secure storage sites and GDPR compliance.
Tip: Use an intranet security and compliance checklist to compare employee intranet solutions.
Integrations
To reduce digital friction, you’ll want an intranet platform that connects to all the software and systems you already use. It should be easy to integrate with the solutions currently in place or planned for the future — such as HRIS systems, Microsoft 365, Google Drive and Okta. The best employee intranet platforms offer this capability as it improves their core communication, collaboration and knowledge management functions.
Tip: Make a list of all your business-critical integrations and ensure vendors can provide them.
Analytics and insights
An intranet with robust analytics and insights will enable you to measure and improve over time.
The best employee intranet platforms leverage generative AI for analytics that turn insights into impact.
Look for an intranet with analytics and insights that are:
- Unified: Insights fueled by usage patterns, sentiment analysis, employee signals and employee feedback are gathered across the platform.
- Personalized: Content creators, site managers and power users are equipped with role-specific analytics, delivering personalized insights that help them drive meaningful actions.
- Prescriptive: Get actionable recommendations to enhance adoption, content engagement and governance based on peer benchmarks and industry best practices. Look for live dashboards that empower managers with a view into their team’s engagement levels along with recommended actions they can take to boost employee satisfaction and productivity.
Tip: Ask vendors about integration capabilities (e.g., Google Analytics) that will extend the reach of your analytics for a unified view of engagement across your digital landscape.
Why Simpplr ranks highly in the G2 Employee Intranet Software Summer 2024 report
Simpplr is consistently named a Leader in the G2 Employee Intranet Software category. This means the platform is rated highly by users and has substantial market presence scores.
Simpplr once again received a Momentum Leader badge, which is awarded to the top 25% of a category’s solutions. Simpplr has been awarded this badge since Spring 2020.
A trusted partner to more than 1,000 leading brands, Simpplr drives employee engagement and productivity through our comprehensive employee experience management (EXM) platform. Leveraging AI, Simpplr delivers personalized, frictionless digital experiences, empowering employees to perform their best work from anywhere.
Here are some of our key capabilities:
- Unified employee experience in a single platform
- Context-aware, responsible AI personalizes the employee experience with relevant, real-time information
- Award-winning UX ensures rapid deployment, effortless use and easy maintenance
- AI-powered search for instant answers across all enterprise data, unlocking company knowledge
- Unrivaled security with enterprise-level encryption
- 5X above industry adoption across more than 2M active users and 1,000+ global customers
- Scalable, flexible and extensible with over 200+ integrations and APIs
- Only employee intranet platform that provides clear, unified and actionable insights to drive higher engagement and productivity
Get your free copy of the G2 Employee Intranet Software Summer 2024 report to see how we stack up against other options. And to learn more about Simpplr, reach out for a demo.
