Feeling stressed about the need to migrate from Workplace by Meta to another platform? Understandable. Finding the right fit for your organization is a BIG decision because your employee communications and experience platform impacts productivity, operational efficiency and more. We’re here to help with specifics on five use cases to consider for a smooth transition.
Though you’ll want to evaluate use cases that matter most to your unique business, the five below are a great place to start when planning your Workplace migration.
1. Internal communication
Employee communication
Effective internal communications are the backbone of any successful organization. When migrating from Workplace to another provider, ensure the new platform provides robust tools for employee communication across diverse workforce models (e.g., remote, hybrid and frontline).
Key features to look for
- Real-time messaging: Instant messaging with enhanced capabilities.
- Video conferencing: Robust video call features for remote work and virtual meetings.
- Newsfeeds and announcements: Intuitive and accessible broadcast features for important updates.
- AI assistance: Utilize artificial intelligence (AI) to generate content ideas and speed up message creation while ensuring team reviews and finalizes messaging.
- Personalized experience: Deliver tailored content based on employee preferences, role, location and team.
- Content governance: Use automated governance and validation workflows to keep information relevant and up-to-date.
- Audience targeting: Reach specific employee groups through their preferred channels, whether web, mobile, SMS, chat or digital displays.
- Measurement and improvement: Track who reads what content, for how long, and their feedback to improve employee communication strategies.
Related: Next in EX — Investing in ‘AI for good’
Employee engagement
Empowering employees with a unified workspace that enhances communication and recognizes contributions is crucial for fostering a culture of engagement and success.
Key features to look for
- Strengthened communications: Deepen organizational alignment by sharing vision and values.
- Manager empowerment: Provide leaders with dashboards offering actionable insights into employee sentiment.
- Employee needs awareness: Use listening tools to gauge and improve engagement continuously.
- Recognition at scale: Implement systems for timely, customized and meaningful recognition and rewards.
- AI assistance: Facilitate easy access to information, participation in activities and workflows with an employee virtual assistant.
Related: Intranet best practices to raise employee engagement
2. Frontline worker support
Frontline workers in sectors like healthcare, transportation and retail are often on the go and might not have access to email or desktop experiences. Ensuring seamless communication, data access and compliance is vital for these employees.
Key features to look for
- Branded mobile experience: Consistent brand experience for frontline workers through a mobile app.
- Personalized experience: Use AI and audience targeting to present relevant content and communications.
- Centralized information access: Manage and provide company-wide information access via search and feed.
- Culture amplification: Encourage participation in company announcements, contests, surveys and communities.
- Compliance assurance: Provide training resources and mark safety protocol and updates as “Must Read” to ensure all employees stay compliant.
- Targeted alerts and notifications: Deliver critical communications to relevant audiences in real-time
- Instant employee service: A 24/7 virtual assistant to quickly address needs related to payroll, shift management, benefits and more.
Related: Building a better employee experience for frontline workers
3. Knowledge services
As companies grow, the sources of information employees need to navigate become more complex. A platform that acts as a digital headquarters can streamline access to knowledge and improve productivity.
Key features to look for
- Easy information access: Seamless search capabilities across the intranet and integrated apps like Google Drive, Dropbox and SharePoint.
- Decentralized content management: Empower teams to create and manage their internal sites while using AI to control content bloat.
- Maintained relevance: AI-driven personalization and recommendations for relevant information.
- Enterprise search: Unified search results across external tools, ticketing systems and file management systems from one platform.
- AI-powered results: Continuous improvement of search results based on employee preferences.
- Out-of-the-box connectors: No-code integrations into external SaaS tools and file storage apps.
- Smart answers: Conversational, AI-driven answers across multiple information sources to provide the most accurate responses to search queries.
- Unified search: Combine data sources into one search result across apps, documents, intranet content and people.
Related: Next in EX — Unifying employee experience technology
4. Work management
Effective work management involves task-driven hubs and dashboards to guide employee activities and inform decisions. This is equally important for both desked and deskless workers.
Key features to look for:
- Personalized dashboards: Tailored dashboards for task management and information access.
- Virtual assistance: AI-powered virtual assistants to streamline workflows and provide immediate answers.
- Productivity app integrations: Seamless integration with apps like ServiceNow for unified notifications and task management.
- Onboarding workflows: Guide new employees to access training resources, organization news, onboarding lists, and upcoming events.
Related: What you need to know about GenAI and employee efficiency
5. Employee services
Delivering accurate, personalized employee services requires understanding each employee’s unique profile, including their role, location, benefits and life events. An effective platform should make it easy to offer delightful experiences without overburdening the HR team.
Key features to look for
- Trusted answers: A virtual assistant knowledgeable in company policies to provide accurate information.
- Automated service requests: Seamless communication and automation of service requests across multiple systems.
- Personalized guidance: Tailored advice based on an employee’s work history, role, location and benefits.
- Compliance and privacy: Ensure information integrity with role-based access permissions.
- Complex issue management: Escalate unresolved issues to the appropriate HR team member.
- Proactive nudges: Keep processes moving forward with proactive reminders for necessary actions.
Related: Impact of AI on employee experience — from onboarding to workflow automation
Understanding these critical use cases is vital for organizations seeking alternatives to Workplace.
Simpplr: #1 intranet platform for each use case
Simpplr has been recognized as the leading intranet platform, excelling in each of these critical use cases. Recognized in both The Forrester Wave™: Intranet Platforms, Q2 2024 report and 2023 Gartner® Critical Capabilities for Intranet Packaged Solutions report, our strengths are evident across various functionalities:
- Forrester Wave™: Intranet Platforms Q2 2024:
- Simpplr was named a leader, receiving the highest scores possible in Innovation and AI/ML criteria.
- Simpplr excels in delivering personalized experiences, advanced analytics, and robust integration capabilities.
- Gartner Critical Capabilities 2023:
- Simpplr scored highest in five of six use cases, including Employee Communications and Engagement, Employee Services, Knowledge Services, Work Management, and Frontline Worker Support.
- Our AI-driven features and extensive integrations make it a comprehensive solution for enhancing employee experience and productivity.
1. Enhancing employee communication and engagement
Simpplr excels in enhancing employee communication and engagement. Recognized as a leader in the 2023 Gartner Critical Capabilities report, Simpplr scored highest in the Employee Communications and Engagement use case. This is achieved through top-down communication, personalized news, and AI-driven content recommendations, ensuring that employees stay informed and engaged.
“Simpplr’s platform enables organizations to deepen their connections with employees through AI-driven personalized news, critical knowledge, and stories, ensuring that employees stay informed and engaged,” the report states.
2. Streamlining employee services
Simpplr offers robust support for the Employee Services use case, scoring 3.65 out of 5 in Gartner’s evaluation. Simpplr’s platform integrates business and IT services, streamlines workflows, and features a virtual assistant for managing incidents and delivering personalized answers, thereby reducing support costs and improving efficiency.
“Simpplr excels in delivering employee services by integrating multiple systems and automating service requests, ensuring employees receive timely and accurate support,” according to the report.
3. Optimizing knowledge management
Simpplr leads in the Knowledge Services use case, leveraging AI for smart search capabilities and seamless integrations with popular enterprise applications like Workday, Google, and SharePoint. This ensures that employees can easily access and manage critical information, fostering a more knowledgeable and productive workforce.
“Simpplr’s AI-driven personalization and federated search capabilities make it a standout solution for knowledge management, providing employees with easy access to relevant information,” the report states.
4. Supporting work management
Simpplr excels in supporting work management, particularly for desk and frontline workers. Recognized by Gartner for its inclusive approach, Simpplr integrates with productivity apps such as ServiceNow, providing task-driven hubs and dashboards that guide work activities and inform decision-making. This comprehensive support ensures that all employees, regardless of their role, can manage their work efficiently.
“Simpplr’s work management capabilities are enhanced by its seamless integration with productivity tools, enabling employees to manage tasks and workflows effectively,” according to the report.
5. Empowering frontline workers
Simpplr is designed to support frontline workers, offering a mobile-first experience that includes personalized dashboards, top-down communication, and built-in onboarding workflows. Simpplr’s platform ensures that frontline employees have access to the information and tools they need, enhancing their engagement and productivity.
“Simpplr provides a comprehensive mobile experience for frontline workers, ensuring they remain connected and engaged with personalized content and essential information,” the report states.
Next steps for migrating from Meta Workplace
Migrating from Meta Workplace involves careful consideration of your organization’s unique needs and the critical use cases that support your business operations. By choosing a platform that focuses on employee communications and engagement, employee services, frontline worker support, knowledge services, and work management, you can ensure a seamless transition that enhances the employee experience — fostering a more engaged, informed and productive workforce.
Ready to upgrade to a true employee communications and experience platform to enable and serve your employees at scale. Watch a 5-minute demo to get started with Simpplr today. Meta Workplace customer? Get six months free with our special Workplace Migration Program!
