Krystal Barrad Web Content SpecialistSimpplr was the best platform for reaching our employees where they are. Whether they’re in their cars, homes, or the office, our people always have access to the information they need when they need it.
ABOUT
Get to know Credit Acceptance
Founded in 1972, Credit Acceptance was built on the simple idea that everyone deserves a chance. The company works with auto dealerships nationwide to extend credit to people who might otherwise struggle to obtain a loan, helping more than 4 million customers and counting.
Like many organizations, the COVID-19 pandemic changed the way Credit Acceptance operated. The company has more than doubled in size (from 1,000 to 2,000+ employees) and transitioned from an in-office culture to a nearly 100% remote workforce. A quarter of those employees spend their time in cars visiting dealership partners, while just over 40% spend their days on the phone with customers.
With a “Big, Hairy, Audacious Goal” of earning a top 10 spot on Fortune Magazine’s annual 100 Best Companies to Work For list, the internal communications team needed a way to keep its newly-distributed employees engaged at scale. The existing intranet was outdated and cumbersome to use, so the Credit Acceptance team opted to rebuild the intranet on the Simpplr platform.
CHALLENGE
Meeting employees where they are
SOLUTION
Winning hearts and minds with thoughtful intranet design and compelling newsletters
RESULTS
