Rebuilding trust after layoffs, mergers & acquisitions with Julia Christenson, U.S. Employee Experience Chair at Edelman

Episode 49
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This episode features an interview with Julia Christenson, U.S. Employee Experience Chair at Edelman. Julia has over 15 years of experience helping clients design employee engagement programs to drive stability and connection. She has developed employee sentiment dashboards, manager trainings, go-to-market message plans, and culture roadmaps. Prior to joining Edelman, Julia led the People Advisory Services at EY and organizational change management at IBM.

In this episode, Amanda and Julia discuss the sticky factor of employee experience, the power of employee recognition, and how to establish trust in difficult times.

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Playlist

  • 02:21
    How Julia defines employee experience
  • 09:30
    Segment: Story Time
  • 14:19
    Julia dives into the Edelman Trust Barometer
  • 20:08
    Segment: Getting Tactical
  • 20:55
    Why employee recognition is important
  • 28:20
    How leaders can establish transparency during difficult times
  • 35:44
    How to rebuild trust after a layoff
  • 44:49
    Segment: Asking For a Friend

Julia Christenson

Julia Christenson is the U.S. Employee Experience Chair at Edelman. She has 15 years of experience helping clients design and activate compelling employee engagement programs for global transformations aimed at driving stability, engagement and connection. 

She has deep subject matter experience in strategic communications including reputational management, change management, operational communications, and leadership engagement. Her client roster includes Airbnb, Rocket Mortgage, Merck, Pfizer, Johnson & Johnson, AbbVie, Henry Ford Health Systems, Wayne State University, Kindred, McGraw Hill and Prudential.

Through her work, Julia has developed many leading employee experience capabilities including employee sentiment dashboards, manager trainings, go-to-market message plans, and culture roadmaps. Prior to Edelman, she was a leader in the People Advisory Services practice at EY where she helped to lead their M&A Communications and Change practice. Prior to EY, she worked at IBM in organizational change management in managing the IBM Innovation Jams / employee crowdsourcing social media events.

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